CXone Agent WebRTC Extension

What is CXone Agent WebRTC Extension?

The 'CXone Agent WebRTC Extension' is a specially designed Chrome extension that provides an advanced softphone experience. It transfers the audio path out of the browser application, ensuring increased reliability. This extension ensures that active audio with any customer isn't jeopardized, even when the CXone Agent is refreshed or unforeseen closure occurs, making it an indispensable tool for smooth and uninterrupted customer service.

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Stats

By: agentupdates

View on Chrome Web Store

Users: 50,000+

Rating: 5.00 (2)

Version: 1.0.10 (Last updated: 2024-05-23)

Creation date: 2023-03-03

Risk impact: Very low risk impact

Risk likelihood: Moderate risk likelihood

Manifest version: 3

Permissions:

offscreen

Size: 318.46K

Email: ch*****@niceincontact.com

URLs: Privacy policy

Stats date:

Chrome-Stats Rank

# 3954 ▲ 40

Other rankings

#10844 in Workflow & Planning ▼ 1165 #12 in agent keyword 57 #267 in extension keyword 97 ▲ 7

Other platforms

Not available on Firefox

Not available on Edge

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Summary

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CXone Agent Softphone Extension offers an independent softphone connection by moving the audio path out of the browser application into a companion browser extension to allow for increased reliability.

When the CXone Agent Softphone Extension is installed and enabled, CXone Agent will automatically detect it and use it as the integrated softphone. In the event that CXone Agent is refreshed or unexpectedly closed, the active audio path with a customer will not be disrupted.

User reviews

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