VonageConnect for Clio

A cloud-based solution for Clio users who's hosted VOIP provider runs on the Vonage Business Suport.

What is VonageConnect for Clio?

'VonageConnect for Clio' is a specialized Chrome extension for Clio users whose hosted VOIP providers operate on the Vonage Business platform. It offers features such as clickable dialing for any number appearing in a Chrome browser, automated logging of all incoming/outgoing calls on Clio, screen popping with option to answer, decline or forward calls to voicemail, note taking for all inbound/outbound calls, and automatic creation of time entries based on call durations. Additionally, unrecognized numbers can be quickly added to new or existing contacts, and admins can enable auto-opening call log window, set minimum character limits in call notes, and structure call noting.

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Stats

This extension was removed from Chrome Web Store on 2024-05-03

By: Vonage Business

Users: 2,000+

Rating: 1.89 (9)

Version: 2024.405.1027.1 (Last updated: 2024-04-05)

Creation date: 2020-07-04

Risk impact: Moderate risk impact

Risk likelihood: Moderate risk likelihood

Manifest version: 2

Permissions:

contextMenus
background
storage
notifications
tabs
https://ucb.gunify.com/*
https://*.gnfyor0.qa.vonagenetworks.net/*
https://hamster-ucb-lb.gnfyva0.dev.vonagenetworks.net/*
http://ucb.gunify.com/*
http://hamster-ucb-lb.gnfyva0.dev.vonagenetworks.net/*

Size: 1.33M

Email: vg*****@vonage.com

URLs: Privacy policy

Stats date:

Other platforms

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Not available on Edge

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Summary

Analyze keywords

Note: You must have a confirmation code to use the features of this extension. Confirmation Codes can be obtained from Vonage Business.

Features Include:

Click to Call: Click-to- dial any number appearing in a Google Chrome browser and connect the call through your Vonage Business phone system.
Automated Call Logging: Automatically log all incoming and outgoing calls to Clio when the caller id or clicked number is matched to a Clio Contact.
Screen Pop: Take advantage of incoming screen pops with answer, decline and send to voicemail options. You can also view a call in progress screen pop with end call or open call log window options, as well as missed call screen pop with call back or call back and open call log window options.
Call Tagging and Note Taking: Use the feature for easy call tagging and note taking for all inbound/outbound calls, exported to Clio Contact communications. Calls can also be associated to a Matter related to the matching contact.

User reviews

Reliable time and data capture tool

Chris Meikle, 2023-02-06

I also signed up for Vonage due to the Clio integration. I did find the set-up less than idea but I got through that. The issue is that they had it set up so that virtually ever call that came in was logged. At first I found that painful. But, after a time I learned to work with it and I started to capture a lot of time I was missing. Then about three weeks ago they changed how it functioned. It is not pretty and takes a ton more key strokes to make it work the way the old system did. I have not rated this highly but it seems to be a work in progress. I would just go back to the way it was. The "new improved" way is not very good. Also, I am not a long time user so I was not stuck on the old system. The fact is that this just takes a TON more key strokes to enter your time.

Terry Scannell, 2019-07-23

The entire reason that I signed up for Vonage was for the integration with Clio. I have been trying for over a week to get it to work. The confirmation code they sent me doesn't work and every time I call in I am told that the issue will be elevated and it will be fixed within 24 hours. One week later and the issue is still not resolved. At this point I am just going to cancel my Vonage service. Awful customer service.

William Goode, 2019-02-20

View all user reviews

Safety

Risk impact

VonageConnect for Clio may not be safe to use and it requires some risky permissions. Exercise caution when installing this extension. Review carefully before installing.